If the answer to your client’s question needs quantification, this can be done under our management by outside specialists or quantitative firms.

FACE-TO-FACE FIELDWORK
With a network of almost 2000 specialist face-to-face interviewers, our partners let us cover the entire continent of Europe

For all face-to-face fieldwork, we provide you with :

• Local coordination with, on average, one team leader per 15 to 20 interviewers
• Fieldwork conducted by professional interviewers, not students
• Home-based, street-based, store-based and specifically-arranged (CAWI) sessions
• Proofreading and monitoring centers
• Centralized data entry and coding

Clients may accompany and observe field interviews, and important data is turned around fast using follow-up sheets ...

Management specific to each mission :

• Project manager
• Field manager
• Data manager

TELEPHONE OPERATIONS
Our partners enable us to cover the entire continent of Europe thanks to our network of almost 300 callpoints in Europe (CATI) and a network of interviewers specialized in telephone interviewing.

For all telephone fieldwork, we provide you with :

• Local coordination with, on average, one team leader per 10 interviewers
• Monitoring and control centers
• Automatic dialing
• Predictive calls
• CATI software, including Voxco (virtual call-center)
• Broadband at all workstations
• High level of data security

Clients can listen in to the interviews either locally or remote. Resulting data sheets are parsed for maximum data extraction and interviewer follow-up sheets returned for comment analysis.

Management specific to each mission :

• Project managers
• Programmers
• Field managers
• Supervisors
• Data manager